We are currently seeking:
Technical Customer Specialist, Smart Metering (60–100%)
Our products delight our customers in Switzerland and Europe. Can we delight you too?
Cham
60–100%
Effective immediately
Do you enjoy interacting directly with customers, are you passionate about technical challenges, and do you like to get to the bottom of problems? If so, we have a diverse range of responsibilities waiting for you in the field of modern smart metering solutions.
Your responsibilities:
- Professional handling and processing of customer inquiries—both by phone and through our ticket system
- Analysis of technical and subject-matter issues related to our products and services, as well as the development of appropriate solutions
- Initial analysis of software defects, documentation of findings, and testing of corresponding fixes
- Coordinating and tracking tickets and inquiries until they are successfully resolved
- Active communication with customers as well as with the development, product management, and other departments
- Development of test systems and automation of test procedures to continuously improve the quality and reliability of our solutions
- Conducting customer training sessions and explaining technical concepts in a clear, practical manner
What you bring to the table:
- Completed technical training at the HF/TS level, ideally in electrical engineering, computer science, or a related field
- A passion for technical challenges and an interest in smart metering, software, and backend systems
- Curiosity, a willingness to learn, and the motivation to familiarize oneself with new subject areas
- An interest in understanding connections and context, and in continuously developing one's own expertise
- Quick to grasp new concepts, a solution-oriented mindset, and a willingness to think outside the box
- An independent, reliable, and organized work style, as well as a passion for collaborating with customers and internal teams
- Excellent written and spoken German and good written and spoken English; knowledge of French is a plus
How we inspire you:
- A varied and diverse range of responsibilities with plenty of creative freedom.
- Flat hierarchies and quick decision-making processes within a motivated team.
- Flexible work hours and six weeks of vacation.
- A guided onboarding program with targeted technical training.
- An open and collaborative work environment within a young, dedicated team.
- The opportunity to actively help shape the focus and direction of your responsibilities.
- Plenty of opportunities for personal and professional growth.
